May I place an order over the phone? We don't accept telephone orders at this time. It is our goal to keep our overhead as low as possible so that we can pass the savings on to our customers.
May I place an order without a PayPal account? Yes. We use PayPal for credit card processing which gives you the option of using any major credit card or your PayPal account. Of course, setting up a PayPal account means you won't have to enter your information everytime you shop.
When will my order ship? We ship all orders within 24 hours of receipt of order, Monday through Friday.
How will my order ship? All orders are shipped via the USPS. You have a choice of Priority Mail or Parcel Post.
How will I know my order has shipped? When your shipping label is created, you will receive an email. If you chose Priority Mail, the email will also contain a tracking number.
Do you offer a special discount to non-profits? We will give a special discount to any non-profit with a mission that fits within the guidelines of our giving goals. Simply send us an email with your requirements, mission and proof of non-profit status and we get back to you with your discount rate and instructions for ordering.
What is the best way to contact you? We respond to emails within 4 hours and telephone messages within 24 hours. Your best bet for fast response is always email.
What happens if I enter an order but abort out after I transfer to your credit card processor? Any order that is placed and not paid for is cancelled. If you change your mind and want the merchandise, simply replace your order. If you add items to your shopping basket and don't actually confirm your order, your basket will stay on our system for the next time you login.
Does my credit card information get stored on your website? Absolutely not, your credit card information is only on the credit card processors site and the only information that is relayed back to us is the status of "payment received."
Will you special order an item for me? We are more than happy to attempt to special order any item for you. Just email us your wants and we will see if the product is available and let you know how long it would take to get it.
* Special Occasions *
Christmas
